Contact

Questions about an order, shipping, or one of our baskets? Send us a message using the form below, or email us directly — we usually reply within one working day.

Email: hello@bambooroost.com

Shipping

Where do you ship to?
We currently ship to the UK only. Available shipping options and costs are shown at checkout.

How long will my order take?
Every basket is woven to order, so please allow 1–2 working days before dispatch. Delivery within the UK usually takes 7–15 working days after dispatch.

Will I have to pay customs or import fees?
No. UK customs duties and import taxes are included in the price, so there is nothing extra to pay when your order arrives. If you're ever asked for a payment, contact us and we'll cover it.

Returns

Can I return my order?
Yes — please see our Refund policy for the full details, or email us and we'll help sort it out.

About the product

Is it really handmade?
Yes. Every basket is woven by hand from natural bamboo, which is why no two are exactly alike. Small differences in colour, weave and shape are normal.

How do I look after it?
Wipe with a soft, dry or slightly damp cloth. Don't soak it or put it in the dishwasher, and keep it away from damp.